What is a chatbot & how does it work?

Before addressing these questions, we’ll start with the basics. A chatbot is a conversational tool that seeks to understand customer queries and respond automatically, simulating written or spoken human conversations. As you’ll discover below, some chatbots are rudimentary, presenting simple menu options for users to click on.

Are chatbots AI or NLP?

However, more advanced chatbots can leverage artificial intelligence (AI) and natural language processing (NLP) to understand a user’s input and navigate complex human conversations with ease. What are the different types of chatbot? 1. Menu or button-based chatbots

Where did chatbots come from?

The origin of the chatbot arguably lies with Alan Turing’s 1950s vision of intelligent machines. Artificial intelligence, the foundation for chatbots, has progressed since that time to include superintelligent supercomputers such as IBM Watson.

What are intelligent conversational chatbots?

Intelligent conversational chatbots are often interfaces for mobile applications and are changing the way businesses and customers interact. Chatbots allow businesses to connect with customers in a personal way without the expense of human representatives. For example, many of the questions or issues customers have are common and easily answered.