<h2>1. Is BTCC recognised worldwide?</h2>
 
Founded in June 2011, BTCC is the world’s longest-running cryptocurrency exchange based in London, UK. We are dedicated to making crypto trading reliable and accessible to everyone.
BTCC provides crypto futures trading services, offering a wide variety of contracts, including daily, quarterly, and perpetual futures. With our demo trading feature, both beginners and crypto enthusiasts can trade on BTCC with ease.
BTCC is ranked top 10 by trading volume on both CoinMarketCap and CoinGecko, the world's two largest crypto information platforms.
 
<h2>2. How to register by email/mobile number on the BTCC app?</h2>
 
Step 1
On the homepage of the BTCC app, tap the icon at the top left corner and click Login/Register.
 
<img src="https://btccexchange.zendesk.com/hc/article_attachments/12326898883481" alt="1.png" width="291" height="585"><img src="https://btccexchange.zendesk.com/hc/article_attachments/12326898878873" alt="2.png" width="297" height="583">
 Step 2
 In this example, we’ll show how you can register with your email address.
 
Tap Register and choose Email:
<ul>
<li>Enter your email address</li>
<li>Set your password (6-16 digits containing only numbers and letters)</li>
</ul>
<img src="https://btccexchange.zendesk.com/hc/article_attachments/12328013276057" alt="Snipaste_2022-11-09_15-50-17.png" width="312" height="627"><img src="https://btccexchange.zendesk.com/hc/article_attachments/12328013281689" alt="Snipaste_2022-11-09_15-49-49.png" width="315" height="627">
 
Step 3
Move the slider to the right to complete the image. Then input the verification code that was sent to your mailbox.
<img src="https://btccexchange.zendesk.com/hc/article_attachments/12327094191129" alt="5.png" width="292" height="591"><img src="https://btccexchange.zendesk.com/hc/article_attachments/12327094148505" alt="6.png" width="293" height="591">
 After inputting the code, you will have successfully registered an account on BTCC.
 
<h2>3. Registration FAQs</h2>
Q1: I am not receiving SMS verification codes.
If you are not receiving SMS verification codes, please try the following solutions:
<ul>
<li>Clear your browser or mobile app cache (cookies/browsing history) and get a new code.</li>
<li>Try to remove the ‘0’ (or add a ‘0’) in front of your mobile number and get a new code.</li>
<li>Remove the area code in front of your mobile number (e.g., remove ‘1’ for US phone numbers) and get a new code.</li>
</ul>
 Q2: I am not receiving email verification codes.
If you are not receiving email verification codes, please try the following solutions:
<ul>
<li>Check your spam or junk mail folder.</li>
<li>Check if your email address is correct.</li>
<li>Try to get a new verification code.</li>
</ul>

How To Register By Email/Mobile Number

<h2>1. Is BTCC recognised worldwide?</h2>
 
Founded in June 2011, BTCC is the world’s longest-running cryptocurrency exchange based in London, UK. We are dedicated to making crypto trading reliable and accessible to everyone.
BTCC provides crypto futures trading services, offering a wide variety of contracts, including daily, quarterly, and perpetual futures. With our demo trading feature, both beginners and crypto enthusiasts can trade on BTCC with ease.
BTCC is ranked top 10 by trading volume on both CoinMarketCap and CoinGecko, the world's two largest crypto information platforms.
 
<h2>2. How to register with a Google, Apple ID, or Facebook Account on the BTCC app</h2>
 
Step 1
On the homepage of the BTCC app, tap the icon at the top left corner and click Login/Register.
<img src="https://btccexchange.zendesk.com/hc/article_attachments/12328359971353" alt="2.png" width="294" height="577"><img src="https://btccexchange.zendesk.com/hc/article_attachments/12328331342233" alt="1.png" width="288" height="578">
 
Step 2
In this example, we’ll show you how you can register with your Google account. Tap Register, and select the Google icon at the bottom.
<img src="https://btccexchange.zendesk.com/hc/article_attachments/12328365187353" alt="3.png" width="301" height="606"><img src="https://btccexchange.zendesk.com/hc/article_attachments/12328403427993" alt="4.png" width="299" height="609">
 
Step 3
Please allow BTCC to use “google.com” to sign in by tapping Continue. Fill in the required information of your Google account and tap Next to complete the process.
<img src="https://btccexchange.zendesk.com/hc/article_attachments/12328466711449" alt="5.png" width="302" height="612"><img src="https://btccexchange.zendesk.com/hc/article_attachments/12328466669721" alt="6.png" width="300" height="610"><img src="https://btccexchange.zendesk.com/hc/article_attachments/12328505406745" alt="7.png" width="305" height="622">
 
After completing the process, you will have successfully registered an account on BTCC.
 
<h2>3. Registration FAQs</h2>
Q1: I am not receiving email verification codes.
If you are not receiving email verification codes, please try the following solutions:
<ul>
<li>Check your spam or junk mail folder.</li>
<li>Check if your email address is correct.</li>
<li>Try to get a new verification code.</li>
</ul>

How to Register with a Google, Apple ID, or Facebook Account

<h2 id="01GJA9N9JHNJGK1HB7BQZGH63Z">1. Is BTCC recognised worldwide?</h2>
 
Founded in June 2011, BTCC is the world’s longest-running cryptocurrency exchange based in London, UK. We are dedicated to making crypto trading reliable and accessible to everyone.
BTCC provides crypto futures trading services, offering a wide variety of contracts, including daily, quarterly, and perpetual futures. With our demo trading feature, both beginners and crypto enthusiasts can trade on BTCC with ease.
BTCC is ranked top 10 by trading volume on both CoinMarketCap and CoinGecko, the world's two largest crypto information platforms.
 
<h2 id="01GJA9N9JHPGBRM4ZBRMDTJGJ2">2. How to login on the BTCC app</h2>
 
Step 1
On the homepage of the BTCC app, tap the icon at the top left corner.
<img src="https://btccexchange.zendesk.com/hc/article_attachments/12329522048665" alt="1.png" width="321" height="645">
 
Step 2
Tap Login/Register.
<img src="https://btccexchange.zendesk.com/hc/article_attachments/12329635826841" alt="2.png" width="309" height="607">
 Step 3
In this example, we’ll show how you can login with your email address. Enter your email address and password, and tap Login to log into your account.
<img src="https://btccexchange.zendesk.com/hc/article_attachments/12329698137113" alt="3.png" width="301" height="616">
 
 
<h2 id="01GJA9N9JJQQ5A3DMBCM6SR8AE">3. Login FAQs</h2>
 
Q1: I forgot my password.
On the Login/Register page, tap Forgot password?. Then enter your email address/phone number, click Get Code and enter the verification code you received. Follow the instructions on the page to reset your password.
📢 To ensure the security of your account assets, we recommend that you change your password regularly and do not disclose it to third parties.
 
Q2: Other login issues
Please contact our customer support via Live Chat and provide your BTCC account details and the screenshots showing that you are unable to log in.
 
Q3: I am not receiving SMS verification codes.
If you are not receiving SMS verification codes, please try the following solutions:
<ul>
<li>Clear your browser or mobile app cache (cookies/browsing history) and get a new code.</li>
<li>Try to remove the ‘0’ (or add a ‘0’) in front of your mobile number and get a new code.</li>
<li>Remove the area code in front of your mobile number (e.g., remove ‘1’ for US phone numbers) and get a new code.</li>
</ul>
Q4: I am not receiving email verification codes.
If you are not receiving email verification codes, please try the following solutions:
<ul>
<li>Check your spam or junk mail folder.</li>
<li>Check if your email address is correct.</li>
<li>Try to get a new verification code.</li>
</ul>

How to login

<h2>1. What is Identity Verification (KYC)?</h2>
 
Identity verification is a procedure to prevent abuse of the BTCC platform by malicious users. It is to provide users with a safe a secure trading environment, ensuring the security of our users’ accounts. You are strongly recommended to complete identity verification on BTCC.
<h2>
 2. How to Complete Identity Verification (KYC) on the BTCC app</h2>
 
Step 1
Open your BTCC app and tap at the top left corner on the Home page.
<img src="https://btccexchange.zendesk.com/hc/article_attachments/12329276724761" alt="_____-____-____KYC01.png" width="288" height="597">
 
Step 2
On the account setting page, tap Identity Verification. Then click Continue to begin the identity verification process.
<img src="https://btccexchange.zendesk.com/hc/article_attachments/12329304897433" alt="_____-____-____KYC02.png" width="279" height="568"><img src="https://btccexchange.zendesk.com/hc/article_attachments/12329278925593" alt="_____-____-____KYC03.png" width="280" height="569">
 
Step 3
Please select the country of issue of your identity document. Then please select your identity type and upload all the required information.
<img src="https://btccexchange.zendesk.com/hc/article_attachments/12329317521177" alt="_____-____-____KYC04.png" width="267" height="546">
 
<h2>3. Identity Verification (KYC) FAQs</h2>
 🤔 Do I have to verify my identity?
Users who do not complete identity verification (KYC) on BTCC will not be able to buy crypto using debit/credit cards on the BTCC platform.
The single withdrawal limit will be affected too. Users without completing KYC will be limited to withdraw not more than 50 USDT (or other equivalent amounts in USDC, BTC, ETH, XRP, ADA, or LTC) per withdrawal.
However, features such as trading, market widget, and deposits are not affected by the user’s identity verification status.
 
Q1: What are the documents required to complete KYC?
To complete KYC, the following documents are required 👇
1. ID Document
<ul>
<li>A photo of your ID Document (Passport, National ID, Driver’s Licence, or Residence Permit)</li>
<li>All uploaded documents must be valid (not expired).</li>
</ul>
2. Selfie
<ul>
<li>Please look straight at the camera when taking a selfie. Please make sure the photo shows your face clearly.</li>
<li>The selfie must be a photo taken of yourself, but not a photo of a picture.</li>
</ul>
 
Q2: How long does it take for the KYC review to complete?
Under normal circumstances, the review for identity verification usually takes 30 minutes to complete (after all required documents have been uploaded).
If the review takes more than 30 minutes, please get in touch with our customer support via 🎧 Live Chat for assistance.
 
Q3: Why did my KYC fail?
Possible reasons for KYC failure 👇
1. The system detected there is a different account using the same identity information you submitted. Please note that BTCC only allows one account per person.
2. While taking a selfie, the user did not look straight at the camera.
3. The identity document uploaded was cropped or not clear, or the document was not valid (expired).
 
If you encounter the above issues, you may get in touch with our customer support via 🎧 Live Chat for assistance.

How to Complete Identity Verification (KYC)

<h2>1. Why do I need to bind my mobile number?</h2>
For your account security, you must bind your mobile number and email address to your BTCC account when you withdraw crypto from BTCC.
<h2>
 2. How to bind my mobile number on the BTCC app?</h2>
Step 1
On the homepage of the BTCC app, tap the icon at the top left corner.
<img src="https://btccexchange.zendesk.com/hc/article_attachments/12329957306649" alt="1.png" width="282" height="554">
 
Step 2
On the account information page, tap Security Settings. 
<img src="https://btccexchange.zendesk.com/hc/article_attachments/12330013789977" alt="2.png" width="282" height="565">
 
Step 3
On the Security Settings page, tap Mobile.
<img src="https://btccexchange.zendesk.com/hc/article_attachments/12330013790361" alt="3.png" width="273" height="538">
 Step 4
Please select your country code, enter your phone number, and tap Send. 
<img src="https://btccexchange.zendesk.com/hc/article_attachments/12330014024473" alt="4.png" width="274" height="551">
 
Step 5
Please complete the security verification and get a verification code.
 
<img src="https://btccexchange.zendesk.com/hc/article_attachments/12330014035609" alt="5.png" width="282" height="564">
 
Step 6
Please input the verification code that is sent to your phone. Tap Confirm to bind your mobile to your BTCC account.
<img src="https://btccexchange.zendesk.com/hc/article_attachments/12330014221337" alt="6.png" width="290" height="584"><img src="https://btccexchange.zendesk.com/hc/article_attachments/12330007476633" alt="7.png" width="285" height="588">
When you see your mobile number here, it means you have successfully bound your mobile to your account.
<img src="https://btccexchange.zendesk.com/hc/article_attachments/12330007662617" alt="8.png" width="300" height="603">
 
<h2>
 3. FAQs</h2>
 
Q1: I am not receiving SMS verification codes.
If you are not receiving SMS verification codes, please try the following solutions:
<ul>
<li>Clear your browser or mobile app cache (cookies/browsing history) and get a new code.</li>
<li>Try to remove the ‘0’ (or add a ‘0’) in front of your mobile number and get a new code.</li>
<li>Remove the area code in front of your mobile number (e.g., remove ‘1’ for US phone numbers) and get a new code.</li>
</ul>
Q2: How many accounts can I bind to my phone number?
BTCC only offers one account per person. Therefore, one mobile number can only be used to bind one account on BTCC.
If you have registered more than one account, it is recommended that you choose an account that you frequently use and keep your funds there to avoid account security issues.
 
Q3: What should I do if I want to change my phone number?
If you need to change your phone number, please contact our customer support via Live Chat.
For more information, please refer to the FAQ on How to bind, change, or reset your phone number.

How to Bind a Mobile Number

<h2>1. What is Google authenticator?</h2>
 
Google Authenticator is a form of two-factor authentication (2FA) that helps to verify a user’s identity. It creates a verification code that is refreshed within a specific time frame. Aside from your account password, enabling Google Authenticator on BTCC can help enhance your account security.
<h2>
 2. How to enable Google Authenticator?</h2>
 
Step 1
On the homepage of the BTCC app, tap the icon at the top left corner. <img src="https://btccexchange.zendesk.com/hc/article_attachments/12330322582937" alt="1.png" width="298" height="585">
 Step 2
On the account page, select Security Settings. <img src="https://btccexchange.zendesk.com/hc/article_attachments/12330332889369" alt="2.png" width="283" height="567">
 
 Step 3
On the Security Setting page, tap Google Authenticator. *When Google Authenticator is not enabled, ‘Verify now’ will be shown.
<img src="https://btccexchange.zendesk.com/hc/article_attachments/12330333096729" alt="3.png" width="279" height="577">
 Step 4
On the Google Authenticator page, tap the Download the app now button to install the app on your phone. If you already have it installed, please continue with the next step.
After installing the Google Authenticator app, please tap I have installed the app.
<img src="https://btccexchange.zendesk.com/hc/article_attachments/12330356312089" alt="4.png" width="263" height="530"><img src="https://btccexchange.zendesk.com/hc/article_attachments/12330333347737" alt="5.png" width="262" height="526">
 
Step 5 Tap Copy the key and then tap Next step. *Please make a copy of your key to avoid losing it.
<img src="https://btccexchange.zendesk.com/hc/article_attachments/12330333371801" alt="6.png" width="263" height="532">
 
 
Step 6
Please leave the BTCC app for now and open the Google Authenticator app. Follow these two steps: 1. Tap the '+' button. The screenshot below is an example for Android devices.
<img src="https://btccexchange.zendesk.com/hc/article_attachments/12330356878105" alt="7.png" width="225" height="477">
 2. Select 'Enter key manually' / 'Enter a setup key' Fill in your BTCC account email/phone and paste the key.
 
Step 7
In the field ‘Account name’, create an account name for this key. A suggestion would be ‘BTCC - Your registered email/phone number’.
In the field ‘Your key’, paste the key you copied earlier from the BTCC app. Tap Add to complete the set up.
On the main page of the Google Authenticator app, locate the verification code that is under the account name you’ve just set for BTCC. Remember the code or copy it by tapping and holding the code.
 
<img src="https://btccexchange.zendesk.com/hc/article_attachments/12330333606425" alt="8.png" width="276" height="578"><img src="https://btccexchange.zendesk.com/hc/article_attachments/12330333864985" alt="10.png" width="295" height="577">
 
Step 8
Go back to BTCC app and input/paste the 6-digit verification code under the field titled Enter the verification code within the time frame. Tap Confirm to complete.
<img src="https://btccexchange.zendesk.com/hc/article_attachments/12330333864985" alt="10.png" width="279" height="546">
You’ve enabled Google Authentication on BTCC.
 After you have successfully connected Google Authenticator with your BTCC account, you will see the 6-digit verification code on Google Authenticator page and it will be refreshed every 30 seconds.
 If you are asked to input a Google Authenticator code while using the BTCC app, please go to the Google Authenticator app to get the code and paste it on the BTCC app.
<img src="https://btccexchange.zendesk.com/hc/article_attachments/12330946071065" alt="Snipaste_2022-11-09_17-06-15.png" width="263" height="521">
 
<h2>
 3. FAQs</h2>
 
Q1: What should I do if I am to change my phone/device?
If you are changing your phone/device, you can set up Google Authenticator on your new phone/device with the following steps:
On the Google Authenticator app of your old phone/device, tap at the top right corner (the three vertical dots).
<ul>
<li>Tap Transfer accounts.</li>
<li>Follow the steps to enable Google Authenticator on your new phone/device.</li>
</ul>
For more details, please refer to the FAQ How to Reset Google Authenticator.
 Q2: What should I do if I lost my phone/device or accidentally deleted the Google Authenticator app?
If your device is lost, you can still bind Google Authenticator with your BTCC account on your new device with the BTCC key you saved before*.
If you accidentally deleted the Google Authenticator app, please download it again and enable Google Authentication with the BTCC key you saved (from Step 5).
*If you did not save/back up your BTCC key, please get in touch with our customer support for assistance.
For more details, please refer to the FAQ How to Reset Google Authenticator.
 
Q3: Is it mandatory to enable Google Authenticator on BTCC?
No, it’s not mandatory to enable Google Authenticator on BTCC. Google Authenticator is a type of 2FA method. BTCC currently offers the following 2FA options: Google Authenticator, mobile number verification, and email verification.
It is up to the user to decide whether he/she would like to enable all 2FA methods.
However, for account security, users are required to enable at least one 2FA method, aside from the account password, for withdrawals.

How to set up Google Authenticator

<h2>1. Under what circumstances do I need to reset my Google Authenticator?</h2>
There are two circumstances where you will need to change/reset your Google Authenticator:
When you change your phone/device, you will need to set up Google Authenticator on your new phone/device. When you accidentally deleted the Google Authenticator app, or you lost the device that you previously used to set up Google Authenticator.
 
<h2>2. If you need to replace your phone/device, and the original phone/device is still with you:</h2>
Please follow the below guide on Google’s website to transfer Authenticator codes to your new phone according to your device type.
iOS
<ul>
<li>Please refer to the part on ‘Get Google Authenticator codes on a new phone’ → ‘Transfer Authenticator codes to a new phone’</li>
</ul>
Android
<ul>
<li>Please refer to the part on ‘Get codes on new phone’ → ‘Transfer Google Authenticator codes to new phone’.</li>
</ul>
 
<h2>3. If you accidentally deleted the Google Authenticator app or lost your original phone/device</h2>
You can still bind Google Authenticator with your BTCC account on your new device with the BTCC key you saved before. Please download the Google Authenticator app on your new device to proceed with the process.
For more details, please refer to the FAQ How to set up Google Authenticator (Step 6 onwards).
If you did not save/back up your BTCC key, please get in touch with our customer support for assistance.

How to Reset Google Authenticator

<h2>1. What is two-factor verification?</h2>
 
Two-factor authentication (2FA) uses two different methods to authenticate identity, adding a verification code that is refreshed regularly.
2FA provides an additional layer of security for the account, preventing unauthorized access to users’ accounts on BTCC.
 
<h2>2. Two-factor authentication provided on BTCC</h2>
 
In addition to the account password, BTCC also provides the following 2FA methods:
 
Google Authenticator
After enabling Google Authenticator for your BTCC account, you will see a 6-digit verification code that changes every 30 seconds on the Google Authenticator app. This is the Google Authenticator code.
<img src="https://btccexchange.zendesk.com/hc/article_attachments/12331159923865" alt="__20221010094723.png" width="294" height="572"> Mobile Number Verification
After binding your mobile number to your account, you can choose whether you want to enable withdrawal verification by mobile.
After it is enabled, you will need to enter a verification code that is sent to you by text when you withdraw your assets. Please input the code to proceed with the withdrawal process accordingly.
<img src="https://btccexchange.zendesk.com/hc/article_attachments/12331150224921" alt="__20221010094813.png" width="308" height="599"><img src="https://btccexchange.zendesk.com/hc/article_attachments/12331150628633" alt="__20221010095046.png" width="312" height="607">
 
 
Email Verification
After binding your mobile number to your account, you can choose whether you want to enable withdrawal verification by email. After it is enabled, you will need to enter a verification code that is sent to you by email when you withdraw your assets in the future. Please check your spam/junk mail folder if you cannot find the email in your inbox. Input the code to proceed with the withdrawal process accordingly.
<img src="https://btccexchange.zendesk.com/hc/article_attachments/12331150628633" alt="__20221010095046.png" width="287" height="558"> <img src="https://btccexchange.zendesk.com/hc/article_attachments/12331150453913" alt="__20221010095019.png" width="285" height="561">
 
<h2>3. FAQs</h2>
Q1: I am not receiving SMS verification codes.
If you are not receiving SMS verification codes, please try the following solutions:
<ul>
<li>Clear your browser or mobile app cache (cookies/browsing history) and get a new code.</li>
<li>Try to remove the ‘0’ (or add a ‘0’) in front of your mobile number and get a new code.</li>
<li>Remove the area code in front of your mobile number (e.g., remove ‘1’ for US phone numbers) and get a new code.</li>
</ul>
Q2: What should I do if I want to change my phone number/email address? If you need to change your phone number/email address, please contact our customer support via Live Chat.
For more information, please refer to the FAQs on How to bind/reset my mobile number or How to bind/reset my email address.

What is two-factor verification (2FA) and what is it used for?

<h2>1. Why it is important to secure your account</h2>
 
Enhanced account security can help protect users’ assets and personal information. Users are recommended to bind their mobile number and email addresses to their accounts and enable Google Authentication on BTCC.
<h2>
 2. How to secure your BTCC account on app</h2>
 
Step 1
On the homepage of the BTCC app, tap the icon at the top left corner.
<img src="https://btccexchange.zendesk.com/hc/article_attachments/12331474404505" alt="__20221010100027.png" width="317" height="637">
 
Step 2
Tap Security Settings.
<img src="https://btccexchange.zendesk.com/hc/article_attachments/12331465045145" alt="__20221010100155.png" width="313" height="632">
 
Step 3
You can choose which 2FA methods to enable. Users are recommended to enable all for maximum account security.
<img src="https://btccexchange.zendesk.com/hc/article_attachments/12331465281561" alt="__20221010100819.png" width="303" height="610">
 Step 4
Enable Withdrawal Verification.
<img src="https://btccexchange.zendesk.com/hc/article_attachments/12331474597913" alt="__20221010100319.png" width="291" height="566">
 
You can enable withdrawal verification for just one 2FA method or for all methods. Once it’s enabled, you will be asked to enter a verification code every time you withdraw your assets, ensuring security for your account.
 
<h2>3. FAQs</h2>
 
Q1: How to change my mobile number or email address?
Please contact our customer support for assistance.
 
Q2: What should I do if I accidentally deleted the Google Authenticator app?
If you accidentally deleted the Google Authenticator app, please download it again and enable Google Authentication with the BTCC key you saved (from Step 5).
*If you did not save/back up your BTCC key, please get in touch with our customer support for assistance.
For more details, please refer to the FAQ How to Reset Google Authenticator.

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