Why is Microsoft Authenticator not working on Android?

Microsoft Authenticator may act up on your phone if one of its app processes encounters issues while running. Hence, you’ll need to close the app entirely and restart it. To force-close Microsoft Authenticator on Android, long-press on its app icon and tap the ‘i’ icon from the resulting menu. Tap the Force stop option at the bottom-right corner.

What is the Microsoft Authenticator app?

This article answers common questions about the Microsoft Authenticator app. If you don't see an answer to your question, go to the Microsoft Authenticator app forum. The Microsoft Authenticator app replaced the Azure Authenticator app, and it's the recommended app when you use two-step verification.

How do I fix a problem with Microsoft Authenticator?

One way to fix many minor issues with your apps is by force-closing and reopening your apps. Doing so turns off and reloads all the app features, resolving any issues with them. You can do the same with Microsoft Authenticator on your iPhone (iOS) or Android phone to fix the issue. Note that you can only force-close an app on Android.

Can I use Microsoft Authenticator without a password?

With this free app, you can sign in to your personal or work/school Microsoft account without using a password. You’ll use a fingerprint, face recognition, or a PIN for security. Why use the Microsoft Authenticator app? Need more help? Want more options?