“BTCC", a digital asset platform , refers to BTCC Lithuania Limited UAB, a private limited company incorporated in Vilnius, Girulių g. 10-201 Lithuania regulated by FCIS ( Company registration No. : 305950582)
1. Which Information do we collect?
The types of information we collect when you register with BTCC and use BTCC services are as follows:
1.1 Information Required for Registration:
When registering a BTCC account, you need to provide information for authentication that includes your email, name, date of birth, nationality, country code, gender, signature, water and electricity bills, home address and password, etc., (the "identity information"). To improve the security of the account, you may apply for Google or SMS secondary verification. If you activate SMS verification, you need to provide your mobile number, and if you activate Google verification, you need to provide your Google account name.
When you agree to log into BTCC or use BTCC services by biometric verification such as fingerprint recognition or face recognition, you need to provide corresponding biometric information (such as fingerprint information, facial information, etc.) and agree to have your biometric data processed.
1.2 Information Required for Complying with Regulatory Policies:
In order to comply with global industry regulatory standards, local regulatory standards and government orders in respect of anti-money laundering (AML), know your customer (KYC) and counter-terrorism financing (CTF), etc., we are required to collect, in addition to your personal information before or during your use of specific BTCC services (e.g., services related to digital asset transactions), your personal information such as identification documents (including passport, driver's license, citizenship ID card, state ID card, tax identification code, passport number, driver's license information, citizenship ID card information and visa information, etc.), proof of address, declaration of capital source, source of wealth ("regulatory information"), and we will explain the contents of and requirements for such personal information in detail to you every time we collect such information, and we are entitled to change the contents of and requirements for information to be collected with the changes in the global industry regulatory standards, local regulatory standards or government orders. Such provision shall apply to BTCC accounts of both individual and institutional users.
1.3 Information Required for Using BTCC Services:
a. Information of Service Use
During your access to BTCC and use of BTCC services, we will monitor and collect the relevant data including but not limited to your phone number, access date and time, equipment type and identification, operating system and related settings, browser, SIM card and network operator, IP address, GPS information, base station information, WLAN information ("information of service use"). Such information may be obtained directly by BTCC or a third-party service provider. The information of service use so collected will help the system ensure that our interface applies to the users of all platforms, and can also be used to support criminal investigations.
b. Transaction Information
For all corporate and personal accounts, we will collect all information generated by transactions using BTCC services ("transaction information"), including but not limited to snapshots of deposits, account balances, transaction records (such as transaction initiation, payment method, transaction price, transaction volume, transaction time, withdrawal, and authorization information), order activities and distribution records. The data so collected will be used to monitor suspicious transactions to prevent user fraud and assist in the judgment of law cases, or used for other purposes disclosed herein.
c. Communication Information
You agree that we are entitled to collect and use the information, contained in or in connection with any communication you send to us or created by your use of BTCC services, for the purposes disclosed herein ("communication information"). The communication information includes:
All messages, requests, or other information you send during your contact with BTCC;
All communications and file attachments that you have created when you transact with other users, or other data generated primarily through your communication with other users.
d. Financial Information
You agree that we are entitled to collect and use the financial information, contained in or in connection with your use of BTCC services, including but not limited to, bank account information, primary account number (PAN), transaction history, transaction data and / or tax identification, for the purposes disclosed herein. The data so collected will be used to monitor suspicious transactions to prevent user fraud and assist in the judgment of law cases, or used for other purposes disclosed herein.
2. How do We Collect Your Information?
2.1 Collection from You
You will directly provide us with most of the personal information we need to collect. We will collect and process your information:
a. when you register, log in or access to BTCC online, or use any BTCC service;
b. when you voluntarily complete any user survey or provide feedback to us by email or through any other channel;
c. when you use or browse our webpage or client, by cookies of browser or software;
2.2 Obtaining from Third Parties
We may obtain your information indirectly through third-party channels, including but not limited to the following channels:
a. Open database, credit agencies, and identity authentication partners;
b. Blockchain data;
c. Marketing partners and distributors;
d. Advertising partners and data analysis providers.
2.3 Anonymization and Integrated Data
We may use anonymized or integrated user data for any business purpose, including better understanding of user needs and behaviors, improving our products and services, collecting business intelligence and marketing, and detecting security threats. We may analyze anonymized data ourselves or we may adopt the analysis provided by a third party.
3. How do We Use Your Information?
We use your information collected by us for the following purposes or in the following ways:
3.1 Service Provision and Maintenance
We use the collected information to realize, maintain and provide better BTCC services (including but not limited to processing various transactions), and to validate user identity.
We use the IP address and unique identifier stored in your cookies to verify your identity and behaviors, and to provide BTCC services. Based on the legal obligations and system requirements, we cannot provide you with all or part of BTCC services without data such as identity information, regulatory information, information of service use, communication information or transaction information.
3.2 Protection of Users
We use the collected information to protect BTCC's platform, user accounts, and archives.
We use IP addresses and cookies data to prevent attacks of spams, phishing, and distributed denial of service (DDoS), etc.
We analyze trading activities to detect suspicious acts as early as possible and to prevent fraud and the flow of funds to those who act badly.
3.3 Compliance with Laws and Regulations
The purpose of collecting and processing personal information :
BTCC are obligated to comply with Anti-Money Laundering and Counter-terrorism Financing (AML-CTF) Regulations among other regulatory requirements to ensure we remain compliant. This may be made available to relevant authorities upon their request. Please note that BTCC will only collect and process your personal information for the reason you provided it to us, or to enable us to comply with requirements governed by laws within specific countries.
3.4 For Purposes of Measurement, Research and Development
We analyze data to better understand how you use and interact with BTCC services. Our operation team conducts data analysis continuously to ensure that the user experience is continuously optimized and to promptly solve various problems encountered by users during the use process. In addition, we use such data to customize, measure and improve the contents and layout of BTCC services, BTCC websites and applications, and to develop new services.
We continuously monitor the system's activity information and communication with users to find and quickly solve problems.
3.5 Communication with Users
In order to communicate directly with users, we collect users' personal information such as mobile number and email to provide work order support to users, or to promptly inform users of the information related to login, transaction and account security. If we do not collect and process relevant personal information before communication, we will not be able to reply to any request and problem submitted by the user. All communications will be properly maintained within BTCC or by the service providers, designated by BTCC, for accuracy review, evidence retention or fulfillment of other statutory or contractual obligations.
3.6 Execution of these Terms of Service and Other Agreements
The collected personal information will also be used for our continuous and active implementation of the execution of these Terms of Service and other agreements entered into with users, including but not limited to the review, investigation and prevention of any potential prohibited or illegal activities that violate these Terms of the foregoing agreements, or disclosure of relevant information to third parties within the authority set forth in these Terms of the foregoing agreements.
We reserve the right to suspend or terminate the provision of any BTCC service to any user engaged in activities that violate our Terms of Service or other agreements entered into with the user.
3.7 Facilitation of Corporate M & A or Transactions
If it is necessary for corporate M & A or other corporate transactions, we may process any information concerning your BTCC account and your use of BTCC services.
3.8 Marketing and Advertising
We may share your personal information with our marketing partners for targeting, modeling and / or analysis, and related marketing and advertising activities.
We may share the collected information with your referrals, including but not limited to your identity and transaction information, for rebates or other benefits projects.
3.10 For Any Other Purpose
We may disclose your personal information for any other purpose you agree on.
If we think you may be interested in a BTCC service or any product and service of our partners, we would like to push information of such product or service to you.
If you agree to receive the above marketing information, you may choose to receive it at any time in future.
You are entitled to request us at any time to stop contacting you for marketing purposes or pushing relevant information to you. If you are unwilling to be contacted with for marketing purposes in future, please click the unsubscription link at the bottom of the marketing email to unsubscribe marketing information.
5. How do We Store and Protect Your Information?
We will store your personal information safely in a fault-tolerant secure storage space encrypted under industry standards and take multiple security measures to ensure that user information will not be lost, abused or tampered with, including but not limited to:
5.1 Physical Measures
Physical data that contains your personal information will be stored in a locked place.
5.2 Electronic Measures
Computer data that contains your personal information will be stored on a computer system and storage media that is subject to strictly restricted login.
5.3 Management Measures
Only those who are authorized by us may access to your personal information, subject to our internal code on confidentiality of personal information. We also have strict restrictions in place for access to the office and archives.
5.4 Technical Measures
We adopt PCI scan technology and secure socket layer encryption technology to convey and store your personal information, and adopt various current universal security technologies and supporting management system to reduce the risk of your personal information being leaked, damaged, misused, accessed to without authorization, disclosed and modification without authorization.
5.5 Other Measures
Our network server is protected by "firewall".
But the above security measures cannot guarantee complete information security. Therefore, we recommend that you understand and take independent security measures to protect the security of your personal information. You agree that we shall not be liable, to the maximum extent permitted by law, for any leakage of your personal information and other losses caused by any reason other than our intentional or gross negligence, including but not limited to hacker attacks, power interruption or unavoidable technical failure.
If you suspect that your personal information, especially your account or password information, has been leaked, please freeze the BTCC account immediately and contact BTCC customer service team.
Unless otherwise provided by laws and regulations or these Terms of Service, you agree and allow that we shall be entitled but not obliged to keep records of all your personal information, collected by us, during the duration of your BTCC account and within 5 years after the account is closed.
6. Data Transmission
You are aware and understand that we are entitled to transmit all or part of the collected personal information to or store such information in other countries and regions other than your country of nationality, permanent residence or server country without further consent from you:
6.1 if it is necessary for protecting, processing, analyzing and reasonably using personal information;
6.2 if it is necessary for fulfilling these Terms of Service or other agreements entered into with the user;
6.3 if it is necessary for public interests;
6.4 if the transmission is necessary for the creation, exercise or defense of the rights of our own, our partners or other users; or in other circumstances required by law or government orders.
7.1 What are Cookies?
Cookies are small amounts of data that are sent to your browser and stored on hard disk drive of your computer to collect standard Internet log information and visitor behavior information. When you access to BTCC, we may automatically collect information from you through cookies or similar technologies.
For more information, please visit www.allaboutcookies.org.
a. Keeping you logged in;
b. Recording your habits and preferences when you browse BTCC items;
c. Using Google Stats to record our performance and check the effect of online advertising through cookies.
7.3 Which Cookies do We Use?
We use different types of cookies, mainly including but not limited to:
a. Functional Cookies
We use such cookies to identify you on BTCC and remember the preferences you have previously made. These preferences may include your device, operating system, preferred language, location, and other session data. We use the cookies from first and third parties by mixing them.
b. Marketing Cookies
We use such cookies to collect information about your access to BTCC, what you see, links you follow, and information about your browser, device, IP address, and referral URL. We sometimes share some specific part of the data with third parties for marketing purposes. We may also share the online data, collected through cookies, with our marketing partners. It means that when you visit another site, such site may display ads to you based on your browsing mode on BTCC.
7.4 How to Manage Cookies?
Most browsers are preset to accept cookies. You may set your browser to not to accept cookies, or to notify you once cookies are installed. However, if your browser is set to disable cookies, you may not be able to initiate or use some functions of the platform.
8. Which Data Protection Rights Do You Have?
We hope to ensure that you are fully aware of all your rights of data protection. Unless otherwise provided by laws and regulations or government orders, every user shall have:
8.1 right of access - you are entitled to require us to provide a copy of your personal data. We may charge you a little for such service.
8.2 right to rectification - you are entitled to require us to correct any information as deemed inaccurate by you. You are also entitled to require us to fill in the information as deemed incomplete by you, to a reasonable extent.
8.3 right to erasure - in some cases, you are entitled to require us to erase your personal data.
8.4 right to restriction of processing - in some cases as provided by law or specially prompted by us, you are entitled to require us to restrict the processing of your personal data; provided that you are aware that restriction of processing of personal data may cause us unable to provide you with some BTCC services.
8.5 right to refusal of processing - in some cases as provided by law or specially prompted by us, you are entitled to refuse us to process your personal data; provided that you are aware that refusal of processing personal data may cause us unable to provide you with some BTCC services.
8.6 right to data portability - in some cases as provided by law or specifically prompted by us, you are entitled to require us to transfer the data collected by us to another organization or directly to you. We may charge you a little for such service.
10. How do we store personal information and for how long
Safeguarding the privacy of your information is important to us, whether you interact with us personally, by phone, by mail, over the internet or any other electronic medium. We hold personal information in a secure computer storage facilities and take steps to protect the personal information we hold from misuse, loss, unauthorised access, modification or disclosure. When we consider that personal information is no longer needed, we will remove any details that will identify you or we will securely destroy the records.
However, we may need to maintain records for a significant period of time. For example, we are subject to certain anti-money laundering laws which require us to retain:
·a copy of the documents we used to comply with our customer due diligence obligations; and
·supporting evidence and records of transactions with you and your relationship with us, for a period of five years after our business relationship with you has ended.
11. Data Deletion Policy
You have a right to have personal data deleted in order to prevent processing in specific circumstances:
11.1 Where the personal data is no longer necessary in relation to the purpose for which it was originally collected/processed;
11.2 When the individual withdraws consent;
11.3 When the individual objects to the processing and there is no other legal ground for the relevant processing activity;
11.4 When the personal data was unlawfully processed;
11.5 Where the personal data has to be erased in order to comply with a legal obligation.
Please email your personal data deletion request to our data protection officer at [email protected] upon closure of your account. We undertake to perform the deletion from the CRM system within 30 days and will email you a confirmation once the information has been deleted. Data will remain in the system back-up files for the period of 5 year in line with the AML requirement covered in Clause 10.
11.6 Please note data deletion does not cover third-party actions that may disclose personal information provided to them.
11.7 Testimonials and Reviews
We may display personal testimonials or customer reviews of satisfied customers received through email surveys or our Site. If so, We will ask for your specific consent as part of the survey.
13. Contact Us
14. Website (or app) is owned and operated by BTCC.
Device information: Our mobile application will collect The Identifier for Advertisers (IDFA) of your device during the operation of our app to conduct statistical analysis. Through analysing the app's launch data and error log, we will improve the app's performance to provide a better user experience.
We use a third-party software developer kit (SDK) service provider MobTech to offer users the social sharing feature. To enable this feature, you need to authorise MobTech to provide you with the corresponding service. After getting your authorisation, MobTech will collect your relevant personal information.
BTCC Lithuania Limited UAB, a private limited company incorporated in Vilnius, Girulių g. 10-201 Lithuania regulated by FCIS ( Company registration No. : 305950582)